A PROBLEM AND A MESS
It is important to distinguish a problem from a mess because they are two different issues at hand.
THE MESS:
It is that set of issues, which have cascading symptoms. A mess has many causes and unexpected shortfalls. Does not have a solution.
THE PROBLEM: Can be defined unlike THE MESS, it has a solution at the end.
DIVERGENT AND CONVERGENT
This is where the thinking is done; brainstorming is used in the divergent process to develop ideas. Convergence is looking to meet a goal
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